A late fee of 50% may be applied to payments not received at the time of a cleaning.
If you’re home at the time of the cleaning, rest assured that you aren’t in our way anywhere in the home. Our cleaners are trained to work courteously around you and your family or guests, minimizing interruption while maintaining quality. If you’re away, our team will perform their job in the same manner, but we request that you make a few preparations for your absence. We unfortunately are unable to handle dishes, laundry, or climb on stools, learn more about cleaning safety here. Here’s what we recommend to our clients when they're expecting us:
We have extendable tools for cleaning high, so we have that covered -- and we can clean under almost anything on any surface, so don’t feel like a little clutter will stop us. But your sinks should be mostly empty of dishes, and any linens you wish to be changed should be laid on their respective beds. As for messy floors or counters -- like children’s-room-messy -- we do what we can, but unfortunately we aren’t able to do the picking up and organizing that some of these rooms require. In these rare instances we can still make the beds, but vacuuming may be foregone to spare the legos or other small toys around.
We hope we aren’t asking too much in your preparations -- and thanks very much for working with us!
We AT Home value the family relationships of our clients, as well as our cleaners. To allow families to spend holiday time with one another, we will be closed Monday through Friday during the weeks of Thanksgiving and Christmas. (For this year, 2018, those dates are November 19th-23rd, and December 24th-28th) Cleanings scheduled on those days will either be skipped, and be resumed on their regular schedule, or rescheduled to be performed on either the previous or following week, depending on your preference. We thank you ahead of time for your understanding, and we're sorry for any inconvenience.
If you ever need to cancel your cleaning, we completely understand. Please let us know as soon as you know you're in need of a rescheduling, and we'll do everything we can to accommodate your request. We ask that you provide at least 48 hours notice to allow us to notify the cleaner and adjust the schedule, otherwise a cancelation fee of 50% may be applied to your account.
We totally understand if you or your children have to be at home during your cleaning due to illness. We simply request you choose a room you'd like for us to skip, and just hangout in there 'til we're through. This is to reduce the spread of bacteria and other airborne ailments. If you're working from home, that's no trouble at all, and we just ask to coordinate a swap with you in order for us to complete your home office. Type your paragraph here.